Product Amadeus HotSOS®
Amadeus HotSOS®
UnverifiedAmadeus HotSOS®
Maribel Escribano
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By Amadeus
UnverifiedOverview
Description
Amadeus HotSOS® is a cloud-based service optimization platform that is designed for the hospitality industry.
Amadeus HotSOS®'s primary function is to enhance hotel operations and guest experiences. Key features include automating workflows, managing guest requests, and streamlining maintenance tasks. This makes it ideal for various hospitality businesses, from independent hotels and small groups to large chains, that seek to improve efficiency and guest satisfaction.
The platform is designed to seamlessly integrate with existing hotel management systems, such as property management systems (PMS), through its open API. This allows for a smooth implementation and ensures all departments are connected, from front-of-house to housekeeping and engineering, fostering real-time communication and accountability.
Details
Infrastructure detailsStand-alone
Support languagesEN
CategoryHospitality operations
SubcategoryBack Office Collaboration Hotel Tools
Integrations
IndustryHospitality
This solution is suitable for:Enterprise hotel chains
Product features
Dashboards, Analytics and Reporting
Human Resources Management
Messaging And Collaboration
Optimization And Integrations
Task Management And Control
Workflows And Automation
Guest experience operations management
Support Level
Integrations
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Technical specifications
Specifications
Configurations
The onboarding process for Amadeus HotSOS® is designed to be streamlined, minimizing staff training time with an intuitive, modern interface. It includes flexible deployment models and new in-solution tools like a dynamic "tips tool" and inline training materials. These features empower hotel teams to quickly adopt the technology and gain proficiency, ensuring a smooth transition to enhanced operational efficiency. Optional webinars and a dedicated support team are also available to assist with implementation.
Scalability
Amadeus HotSOS® is a highly scalable solution, designed to serve a diverse range of hospitality businesses, from independent hotels to major global chains. Its cloud-based, component-based architecture ensures the platform can grow with your operations. Whether you are managing a single property or a multi-property portfolio, Amadeus HotSOS® provides the robust tools needed to maintain operational excellence and consistently elevate guest satisfaction.
Fee structure
Monthly Flat Fee
Buyers
FAQs
FAQs