Amadeus Guest Management

Recognize and engage guests and drive higher revenue with Guest Management Solutions

• Personalized Abandonment: use CRS browsing and booking history to power predictive algorithm to offer what the guest is most likely to purchase after abandoning
• Personalized Upsell: that same predictive algorithm sends a personalized offer for guests to upgrade to automatically drive more incremental revenue
• Audience Builder: leverage our first-to-market ability to target multiple CRM segments seamlessly in the CRS through discounted services and promotions
• Reward and Redeem Loyalty: create a robust rewards program with easy redemption for room during the booking

Personalize each touchpoint of the guest journey and drive engagement at every step.

• Pre-Stay

Automated Transactional Emails with diagram content increases engagement

Triggered Upgrades and Abandonment drives incremental revenue

• Acquisition

Targeted Marketing Emails and Offers drive direct bookings and fill need periods

Campaign Advisor Tools supercharge your marketing by sending your emails at the right time

• Stay

Communication with Guests 2-Way via SMS labels and Facebook Messenger

• Retention

Consolidated Guest Profile allows you to see each guest value

Centralized Reporting database on an enterprise level to see macro level trends

• Post-Stay

Surveys with Trip Advisor and Google integration make it easy to track guest satisfaction