Product Cross-channel hotel payments
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Cross-channel hotel payments

By Adyen
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AI Powered

All payments services for your hotel in a single platform.Take your omnichannel payment solutions to the next level by connecting your online and offline payments in one system using unified commerce.

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Overview

Launch year

2015

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Compatible integrations

19

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Last Updated

3 Jul 2025

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Description

All-in-One Hospitality Payments: A Single Platform for Everything

Manage your entire financial ecosystem, from online bookings to check-out, within a single platform. This unified solution by Adyen streamlines operations and enhances the guest experience.

Benefits:

  • Unified Platform: Manage all financial services - online payments, in-person transactions (bar, spa, etc.), and property-wide operations - regardless of location, all under one roof with Adyen.
  • Personalized Experiences: Empower guests with:
  • Flexible check-in and check-out options.
  • Integration with existing loyalty programs.
  • Diverse local payment methods for added convenience.
  • Reduced PCI Scope: Minimize the handling of sensitive card data with Adyen, simplifying compliance procedures.
  • Seamless Integrations: Works alongside your existing trusted partners, creating a cohesive hospitality ecosystem.

Adyen's approach not only simplifies your operations but also surpasses guest expectations by offering a smooth and personalized experience.

Details

Infrastructure detailsCloud, Multi-Property
Support languagesENAR
CategoryFinance and payments
SubcategoryOffline and physical payments
Integrations
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Independent hotels, Medium and small hotel groups, Resort properties, Airport hotels, Hospitality management companies, Restaurants, cafes and retail

Screenshots, videos and other resources

Product features

Payment Methods

Adyen
American Express
Apple Pay
Credit Card Payments
Diners Club
Discover
Giropay
GlobalPayments
Google Pay
iDEAL
Mastercard
Online Payments
Partial Capture
Pay by Link
Payment Log Reports
PCI-DDS Compliant Payments
Pre-Authorizations
Recurring Payments (Subscriptions)
Visa

At Table Payments

Add Gratuities/Tips
Check Retrieval From POS Using a Payment Device
Kiosk Mode
Pays and Close Checks From Payment Device
PMS Posting
Refunds And Voids
Retrieve Balance for Pre-Paid, Debit, Gift , or Stored-Value cards
Split Checks
Wireless Pin Entry Device With Integrated Printer
Standard Tablet Software Compatibility
Compatible with Windows & Bluetooth printers

Counter Payments

Incremental Authorizations
Phone Authorizations To Hold Funds
PMS Posting
Pre-Authorize A Guest Card For A Certain Amount (Bar Tabs)
Refunds And Voids
Retrieve Balance for Pre-Paid, Debit, Gift , or Stored-Value cards
Supports High-Transaction Volumes
Supports Offline Transactions

Management and Optimization Operations POS

Access Controls/Permissions
Billing Operations
End-Of-Month Retail Accounting
Gift Card Management
Receipt Management
Reporting And Analytics
Tips Management
Open API

Online Payments

3-D Secure Payments
Accepts Apple Pay
Accepts Google Pay
Credit Card Payments
Integrated Payment Gateway
Mobile Optimized/Responsive
Online Payments
Payment Automation For OTA Bookings
PCI-DDS Compliant Payments

Reception Payments

Auto Authorizations release
Automatic Top Up Authorizations
Conversion Rate Optimization
Front Desk Barcode Scanners
Manual Top Up Authorizations
Pre-Authorizations
Refunds And Voids
Sale Transactions
Tokenization of Card Data

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Self service onboarding tool
In-product help and walk throughs

Integrations

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OPERA Cloud Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Oracle Hospitality Integration Platform ( OHIP )

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Vendor: Oracle HospitalityCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms
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OPERA 5 Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Versa PMS

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Vendor: AgilysysCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Daylight PMS

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Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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AeroGuest

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Vendor: AeroGuestCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

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Vendor: AdyenCategory: Finance and paymentsSubcategory: Ecommerce payment platforms
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Roiback Booking Engine

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Vendor: RoibackCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Roiback Web solutions

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Vendor: RoibackCategory: Hospitality operationsSubcategory: Website Solutions
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Roiback Loyalty

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Vendor: RoibackCategory: Guest and traveler techSubcategory: Customer Loyalty Software
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OPERA 5 Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Agilysys Sales & Catering

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Vendor: AgilysysCategory: Hospitality operationsSubcategory: Sales and catering platform
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Agilysys Golf

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Vendor: AgilysysCategory: Hospitality operationsSubcategory: Spa / Golf / Club management software
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Agilysys Spa

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Vendor: AgilysysCategory: Hospitality operationsSubcategory: Spa / Golf / Club management software
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Restaurant POS

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Vendor: PosistCategory: Hospitality operationsSubcategory: Restaurant Solution
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Oracle MICROS Simphony POS

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Vendor: Oracle HospitalityCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
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Wi-q

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Vendor: Wi-qCategory: Guest and traveler techSubcategory: Customer Communication
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Clock PMS+

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Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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LIKE MAGIC

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Vendor: Like MagicCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

Technical specifications

Specifications

Adyen infrastructure meets the highest standards of security, integrity, and stability. And we have the right control mechanisms to ensure it. However we are aware that there are many questions to address when implementing a payment solution. Visit https://www.adyen.com/en_AE/infrastructure to learn more.

Configurations

We will provide an implementation manager to help you integrate Adyen's payments platform into your Property Management System or other hardware vendors.

Scalability

A unified solution to streamline all payments across properties, channels, and platforms.

Fee structure

Usage Based
Pricing:

https://www.adyen.com/pricing

Buyers

FAQs

What online payment methods does Adyen offer?

Is Adyen’s online payment system secure?

What businesses is Adyen suitable for?

Is Adyen a payment gateway?