Integrations

Technical specifications

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Li Hawkins

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About Li Hawkins

Overview

Launch year

2004

Compatible integrations

Description

As more than just a CRM, dailypoint™ centralizes all guest data functions, covering guest profiles, booking histories, rewards, reviews, and preferences in a comprehensive platform. Focused on high-end and luxury hotels, dailypoint™ integrates with PMS and offers over 200 integrations, establishing a powerful CRM-based tech stack. This CRM-centric approach to guest data enables hotels to leverage Big Data for personalized, high-quality guest experiences and helps them maintain a competitive edge in the evolving hospitality market .

Details

Infrastructure detailsCloud, Open API, Multi-Property, Add-on to a res system

Support languagesEN

CategoryGuest and traveler tech

SubcategoryCustomer Relationship Management System (CRM)

Integrations

IndustryHospitality

This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Hostels and budget accommodations, Hospitality management companies

Screenshots, videos and other resources

Product features

Automation

Database Health Monitoring

Email Automation

Workflow Automations

Moving Data From One System To Another

Reservation Matching Between Systems

Updating Integrated Reservations

Rate Code Maintenance

Tracking Costs

Contract Management

Daily Report Aggregation And Distribution

Alert Aggregation And Distribution

File And Document Management

Contact Management

Attribute Based Segmentation

Automatic De-Duping

Call Logging

CCPA Compliant

Channel/Market Based Segmentation

Consolidate Revenues and Pickups across profiles

Contact Management & Segmentation

Contact Segmentation

Customer Profiling

Customize Offers

Flexible Guest Preference management

GDPR Compliant

Geographic Based Segmentation

Guest Profile Enrichment

Lead Time Based Segmentation

List Creations

Loyalty Segmentation

Read through shadow OTA Guest profiles

Room Type Based Segmentation

Customer Service

Activity Dashboard

Automated Messages Based on PMS Data

Automated Pre-Stay Emails

Branded Loyalty Program

Case Management/Ticketing System

Chat With Front Desk

Customizable Guest Surveys

FAQ Pages

FAQ Responses (Canned Responses)

Guest Communication (SMS Messaging)

Guest Feedback Management

Guest Management Dashboard

Guest Messages and Notifications

Live Chat Support

Multi-Brand Loyalty Program

Multi-Lingual (Guest Facing)

Personalized One-To-One Communication

Point Redemption Catalog For Guest

Real Time Voice Calling

Social Media Monitoring

Marketing Management

Campaign Analytics

Campaign Management

Campaign Templates

Cross and Upsell. Pre Stay, Stay, Post Stay.

Drag & Drop Template Editor

Email Marketing

Email Marketing Integration

Email Newsletters

Marketing Automation

Marketing Dashboard

Segmented Emailing (Reservation Type, Demographics, etc.)

Template Importing

Transactional Templates

WYSIWYG - HTML Editor

Guest Satisfaction Surveys

Memberships Management

Gift Cards

Insight Management (customer country / returning customer)

Turn-Away Tracking

Loyalty Program Management

E-Reputation Monitoring

CRM Optimization

A/B Testing And Optimization

Centralized Data Warehouse

Centralized Multi-Hotel/Multi-Brand Solution

Centralized User And Role Management

Content And File Management

Corporate Login (Portal)

Customizable Branded Interface

Email Client Integration

Enhance Content With Images And Logos

Flexible User Rights And Roles

Mobile CRM

Mobile Optimized/Responsive

Multi-Lingual

Multi-Property Management

Open API

Role-Based Views

Testing Environment

Web Analytics Integration

CRM Reporting & Analytics

Analytics And Reporting

Business Intelligence and Analytics

Dashboarding And Data Visualization

Alerts and Notifications

Data export option

Create custom reports

Communication

Live Chat Support

SMS Reminders

Sales Management

Corporate And Travel Agency Account Tracking

Lead Management

Sales Analytics

Sales Data

Sales Forecasting

Sales Performance Management

Sales Team Productivity Tracking

Monthly Top Producers

Account Management

File And Document Management

Lead Distribution

Lead Nurturing

Opportunity Management

Pipeline Management

Support Level

Local / Regional Support in Middle East and Africa

Office Hours Online Support

24/7 Online Support

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

In-product help and walk throughs

Integrations

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Hotellistat Business Intelligence

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BenchDirect

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Infor HMS (Hospitality Management Solution)

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Stayntouch Hotel PMS

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OPERA 5 Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Oracle Hospitality Integration Platform ( OHIP )

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Vendor: Oracle HospitalityCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms

OPERA Cloud Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Stayntouch Hotel Kiosk

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Quicktext

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Triptease Data Marketing Platform

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ReviewPro Reputation

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Conttessa

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Re:Guest Hotel CRM

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Vendor: ReGuestCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

iSurf

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Vendor: TigerTMSCategory: Information communication technologySubcategory: Network & WIFI

RMS Cloud

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Vendor: RMS CloudCategory: Hospitality operationsSubcategory: Property Management System (PMS)

AI Powered

Blastness - Market Intelligence

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Daylight PMS

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Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)

SuitePad In-Room Tablet

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Book4time Spa Management

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Vendor: Book4TimeCategory: Hospitality operationsSubcategory: Back Office Operations Software

ONEapp™

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Vendor: at-visions Informationstechnologie GmbHCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

Simple Booking

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Vendor: ZucchettiCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Infrasys POS

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Vendor: ShijiCategory: Restaurant technologySubcategory: Restaurant Management Software & POS

myCheckIn (eReg and eFolio)

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myHotel

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Vendor: NEORCHACategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

D-EDGE - Central Data management

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D-EDGE - RateScreener

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D-EDGE - DataCruncher

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D-EDGE - Booking Engine

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D-EDGE - Channel Manager

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dailypoint Data Laundry

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dailypoint Loyalty

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UpsellGuru On-Arrival Upselling

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Vendor: UpsellGuruCategory: Commercial and distributionSubcategory: Upselling Solutions

CRS

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Oaky

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Vendor: OakyCategory: Commercial and distributionSubcategory: Upselling Solutions

Hotellistat Rateshopper

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Vendor: Hotellistat GmbHCategory: Business intelligenceSubcategory: Rate Shopping Tools

hotelkit Collaboration

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Vendor: hotelkitCategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools

Guest Messaging Software

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Vendor: HiJiffyCategory: Guest and traveler techSubcategory: Hotel communication omni channel chatbots

Infor HMS (Hospitality Management Solution)

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Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Hotelogix Multi Property Manager

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Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)

myHotel

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Vendor: NEORCHACategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

myCheckIn (eReg and eFolio)

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Vendor: NEORCHACategory: Hospitality operationsSubcategory: Hotel Contactless Solutions

OPERA 5 Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

H2O Smart Concierge

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Vendor: H2O HospitalityCategory: Guest and traveler techSubcategory: Digital concierge solutions

OPERA Cloud Sales and Event Management

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Sales and catering platform

Apaleo Open PMS

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Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Oracle MICROS Simphony POS

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Vendor: Oracle HospitalityCategory: Restaurant technologySubcategory: Restaurant Management Software & POS

Reputation Booster

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Vendor: Customer AllianceCategory: Commercial and distributionSubcategory: Website Widgets

protel Air cloud PMS

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Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

RateMate

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Vendor: RateMateCategory: Business intelligenceSubcategory: Rate Shopping Tools

Channel Connect

Unverified

Vendor: SabreCategory: Commercial and distributionSubcategory: Channel Manager

Tablecheck

Unverified

Vendor: TablecheckCategory: Hospitality operationsSubcategory: Restaurant Solution

XnPOS

Unverified

Vendor: XN Protel SystemsCategory: Restaurant technologySubcategory: Restaurant Management Software & POS

Infor RMS

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Vendor: Infor HospitalityCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)

simpleBooking Channel Manager

Unverified

Vendor: ZucchettiCategory: Commercial and distributionSubcategory: Channel Manager

Hotelbird

Unverified

Vendor: HotelbirdCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

Cloudbeds PMS

Unverified

Vendor: CloudbedsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

simpleBooking Rate Match

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Vendor: ZucchettiCategory: Commercial and distributionSubcategory: Website Widgets

Busyrooms CRS

Unverified

Vendor: Busy RoomsCategory: Commercial and distributionSubcategory: Central Reservation System (CRS)

SynXis Digital Marketing

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Vendor: SabreCategory: Commercial and distributionSubcategory: Marketing Platform

iSurf Pro

Unverified

Vendor: TigerTMSCategory: Information communication technologySubcategory: Network & WIFI

Twilio

Unverified

Vendor: TwilioCategory: Guest and traveler techSubcategory: Hotel communication omni channel chatbots

Travel and Spend Platform

Unverified

Vendor: TripactionsCategory: Travel buyer techSubcategory: Corporate Travel Booking Tools

The Hub Central Reservation System

Unverified

Vendor: Busy RoomsCategory: Commercial and distributionSubcategory: Central Reservation System (CRS)

Internet Booking Engines (IBE)

Unverified

Vendor: Busy RoomsCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Versa PMS

Unverified

Vendor: AgilysysCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Property Management System (PMS)

Unverified

Vendor: Busy RoomsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

SynXis® Booking Engine

Unverified

Vendor: SabreCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

ALICE

Unverified

Vendor: ALICECategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools

SynXis Central Reservation System

Unverified

Vendor: SabreCategory: Commercial and distributionSubcategory: Central Reservation System (CRS)

HotSoft Online Front Desk

Unverified

Vendor: Hoist GroupCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions

HotSoft PMS

Unverified

Vendor: Hoist GroupCategory: Hospitality operationsSubcategory: Property Management System (PMS)

WhatsApp & CRM Bridge

Partially verified

Vendor: BookingWhizz Premium Hospitality SolutionsCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Enzosystem hotel online pre-check-in software

Unverified

Vendor: EnzoCategory: Guest and traveler techSubcategory: Hotel online check-In/check-out solutions

Technical specifications

Specifications

Configurations

The technology supplier has to do the set up from the back end, and training for the client is part of the pricing.

Scalability

The product can be used by a single property or by an unlimited number of hotels (either connected to a multi property or to a combination of single and multi properties)

Fee structure

Package Based

Pricing:

pricing upon request one-time technical set-up fee depending on chosen modules monthly licence fees depending on chosen modules

Buyers

FAQs

360° - CRM & Central Data Platform

Redefining CRM: Beyond Guest Management to Centralized Data Excellence

Automation

Contact Management

Customer Service

Marketing Management

CRM Optimization

CRM Reporting & Analytics

Communication

Sales Management

Support Level

Package Based

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