Overview

Launch year

2004

Compatible integrations

76

Last updated

25 Apr 2025

Description

As more than just a CRM, dailypoint™ centralizes all guest data functions, covering guest profiles, booking histories, rewards, reviews, and preferences in a comprehensive platform. Focused on high-end and luxury hotels, dailypoint™ integrates with PMS and offers over 200 integrations, establishing a powerful CRM-based tech stack. This CRM-centric approach to guest data enables hotels to leverage Big Data for personalized, high-quality guest experiences and helps them maintain a competitive edge in the evolving hospitality market .

Details

Infrastructure detailsCloud, Open API, Multi-Property, Add-on to a res system

Support languagesEN

CategoryGuest and traveler tech

SubcategoryCustomer Relationship Management System (CRM)

IndustryHospitality

This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Hostels and budget accommodations, Hospitality management companies

Screenshots, videos and other resources

Product features

Show AI Powered product features only

Automation

Database Health Monitoring

Email Automation

Workflow Automations

Moving Data From One System To Another

Reservation Matching Between Systems

Updating Integrated Reservations

Rate Code Maintenance

Tracking Costs

Contract Management

Daily Report Aggregation And Distribution

Alert Aggregation And Distribution

File And Document Management

Contact Management

Attribute Based Segmentation

Automatic De-Duping

Call Logging

CCPA Compliant

Channel/Market Based Segmentation

Consolidate Revenues and Pickups across profiles

Contact Management & Segmentation

Contact Segmentation

Customer Profiling

Customize Offers

Flexible Guest Preference management

GDPR Compliant

Geographic Based Segmentation

Guest Profile Enrichment

Lead Time Based Segmentation

List Creations

Loyalty Segmentation

Read through shadow OTA Guest profiles

Room Type Based Segmentation

Customer Service

Activity Dashboard

Automated Messages Based on PMS Data

Automated Pre-Stay Emails

Branded Loyalty Program

Case Management/Ticketing System

Chat With Front Desk

Customizable Guest Surveys

FAQ Pages

FAQ Responses (Canned Responses)

Guest Communication (SMS Messaging)

Guest Feedback Management

Guest Management Dashboard

Guest Messages and Notifications

Live Chat Support

Multi-Brand Loyalty Program

Multi-Lingual (Guest Facing)

Personalized One-To-One Communication

Point Redemption Catalog For Guest

Real Time Voice Calling

Social Media Monitoring

Marketing Management

Campaign Analytics

Campaign Management

Campaign Templates

Cross and Upsell. Pre Stay, Stay, Post Stay.

Drag & Drop Template Editor

Email Marketing

Email Marketing Integration

Email Newsletters

Marketing Automation

Marketing Dashboard

Segmented Emailing (Reservation Type, Demographics, etc.)

Template Importing

Transactional Templates

WYSIWYG - HTML Editor

Guest Satisfaction Surveys

Memberships Management

Gift Cards

Insight Management (customer country / returning customer)

Turn-Away Tracking

Loyalty Program Management

E-Reputation Monitoring

CRM Optimization

A/B Testing And Optimization

Centralized Data Warehouse

Centralized Multi-Hotel/Multi-Brand Solution

Centralized User And Role Management

Content And File Management

Corporate Login (Portal)

Customizable Branded Interface

Email Client Integration

Enhance Content With Images And Logos

Flexible User Rights And Roles

Mobile CRM

Mobile Optimized/Responsive

Multi-Lingual

Multi-Property Management

Open API

Role-Based Views

Testing Environment

Web Analytics Integration

CRM Reporting & Analytics

Analytics And Reporting

Business Intelligence and Analytics

Dashboarding And Data Visualization

Alerts and Notifications

Data export option

Create custom reports

Communication

Live Chat Support

SMS Reminders

Sales Management

Corporate And Travel Agency Account Tracking

Lead Management

Sales Analytics

Sales Data

Sales Forecasting

Sales Performance Management

Sales Team Productivity Tracking

Monthly Top Producers

Account Management

File And Document Management

Lead Distribution

Lead Nurturing

Opportunity Management

Pipeline Management

Support Level

Local / Regional Support in Middle East and Africa

Office Hours Online Support

24/7 Online Support

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

In-product help and walk throughs

Integrations

Filter:

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Stayntouch Hotel Kiosk

Vendor verified

Vendor: StayntouchCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions

myHotel

Vendor verified

Vendor: NEORCHACategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

Paperless iSign (eReg & eFolio)

Vendor verified

Vendor: NEORCHACategory: Hospitality operationsSubcategory: E-registration and identity verification

AI Powered

Central Reservation System CRS

Vendor verified

Vendor: Access Hospitality, The Access Group's hospitality divisionCategory: Commercial and distributionSubcategory: Central Reservation System (CRS)

AI Powered

dailypoint Loyalty

Vendor verified

Vendor: dailypoint™ - The CDP for CRM & LoyaltyCategory: Guest and traveler techSubcategory: Customer Loyalty Software

RMS Cloud

Vendor verified

Vendor: RMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Tablecheck

Vendor verified

Vendor: TablecheckCategory: Restaurant technologySubcategory: Restaurant Reservation Software

Conversion & Personalization

Vendor verified

Vendor: The Hotels Network (Acquired by Lighthouse)Category: Commercial and distributionSubcategory: Direct Booking Conversion Tools

Agilysys Spa

Vendor verified

Vendor: AgilysysCategory: Hospitality operationsSubcategory: Spa / Golf / Club management software

Technical specifications

Specifications

Configurations

The technology supplier has to do the set up from the back end, and training for the client is part of the pricing.

Scalability

The product can be used by a single property or by an unlimited number of hotels (either connected to a multi property or to a combination of single and multi properties)

Fee structure

Package Based

Pricing:

pricing upon request one-time technical set-up fee depending on chosen modules monthly licence fees depending on chosen modules

Buyers

FAQs

360° - CRM & Central Data Platform

Redefining CRM: Beyond Guest Management to Centralized Data Excellence

25 Apr 2025

Automation

Contact Management

Customer Service

Marketing Management

CRM Optimization

CRM Reporting & Analytics

Communication

Sales Management

Support Level

Package Based