As hotels navigate an increasingly fast-paced industry, seamless operations have never been more important. From enhancing guest experiences to streamlining behind-the-scenes processes, technology is playing a crucial role in transforming hotel management. To dive deeper into this shift, ExploreTECH caught up with Marius Donhauser, Founder and CEO at hotelKit, to talk about their successful collaboration with Radisson Hotel Group and the real impact it’s making on hotel operations.

During our conversation, we also explored the launch of hotelKit’s Facility Management tool—a powerful new solution designed to simplify maintenance workflows and boost operational efficiency. By partnering with Radisson Hotel Group, hotelKit has helped standardize operational procedures across multiple properties, improving communication and efficiency at every level. Now, with their latest innovation, hotels have an even more robust toolkit to enhance day-to-day operations.

Radisson’s operational overhaul: A success story

Radisson Hotel Group, with its vast global portfolio, faced the challenge of maintaining consistency across properties operating under different management styles and regional constraints. As the hospitality industry becomes increasingly competitive, the need for efficiency is more pressing. The company recognized that adopting a unified platform was essential to bringing all its operations under one streamlined system, ensuring smooth communication and consistent service delivery across all properties.

“The hospitality industry is evolving rapidly, and efficiency is no longer a luxury—it’s a necessity,” says Donhauser. “Hotels need solutions that seamlessly connect teams, streamline operations, and enhance guest experiences.”

With this vision in mind, Radisson sought a solution that would provide them with real-time communication, task tracking, and operational oversight. Implementing hotelKit’s SOP module allowed Radisson to standardize processes across all its properties, from housekeeping to front office and maintenance. Now, the Radisson Hotel Group connects 40,000 users in 350 hotels across 95+ countries via hotelKit.

The result was a noticeable improvement in guest satisfaction scores. By reducing paper usage, each hotel saved the equivalent of 30 trees per year, contributing to sustainability efforts. Additionally, operational optimizations led to a 5% reduction in energy costs, further enhancing efficiency. At Radisson Hotel Bergen, housekeeping saved 24 hours per week, the room assignment process became 75% faster, and room status communication improved by 77%. Overall, there was a 40% daily time reduction in housekeeping operations, boosting productivity and streamlining hotel management.

“By finding hotelKit, we found the connecting medium that we were looking for: A communication platform that enables us to transmit SOPs to all hotels and makes communication across the different hotel sites possible, which is of utmost importance in hotel chains,” says Chema Basterrechea, Global President and COO, Radisson Hotel Group.

From reactive to proactive maintenance

While streamlining daily operations was a significant win, maintenance and facility management remained a challenge. Like many hotel groups, Radisson faced the consequences of reactive maintenance—addressing issues only after they had disrupted operations. This model often led to expensive emergency repairs and damaged guest satisfaction, as maintenance problems were handled in crisis mode rather than being anticipated and prevented.

“One of the biggest challenges hotels face is reactive maintenance,” Donhauser explains. “Waiting until something breaks down costs money and impacts guest satisfaction. With hotelKit, we help hotels transition to a proactive strategy.”

By using hotelKit’s platform, Radisson was able to track maintenance requests, monitor repair progress, and evaluate the completion status in real time. Maintenance teams no longer relied on inefficient, manual tracking or disconnected workflows. Instead, they could prioritize tasks based on urgency, ensuring that essential operations ran smoothly while addressing facility-related issues before they escalated.

This shift from a reactive to a proactive maintenance model saved both time and money for Radisson, as it allowed them to address problems before they disrupted the guest experience.

Radisson’s continued digitalization journey

As Radisson continues to embrace digitalization, the collaboration with hotelKit has been integral in shaping their path forward. According to Patrick Apostolo, Senior Director of Operations, Radisson Hotel Group, “It has not only facilitated our daily work routines, but it has also freed us from our insular thinking. In the hospitality industry, there is this old belief that every hotel is its own little kingdom, convinced that it is doing everything right. We overcame this. Today, we are all connected with each other and able to exchange ideas and suggested solutions.”

The next evolution: hotelKit Facility Management Tool

Building on the success of the SOP module, hotelKit’s introduction of the Facility Management tool marks a significant leap forward in maintaining hotel facilities. This new tool is designed to elevate maintenance workflows by enabling preventive maintenance and automating scheduling.

“Facility management is the natural next step for us,” Donhauser adds. “Our new tool automates maintenance scheduling, tracks equipment performance, and ensures that hotels can prevent downtime before it disrupts operations.”

By using the Facility Management tool, hotel teams can now plan and schedule maintenance tasks in advance, eliminating unanticipated breakdowns. The tool automates equipment maintenance, setting tasks based on usage and performance data, which streamlines daily operations and eliminates the need for manual scheduling. The centralized system provides real-time tracking of maintenance activities, offering an integrated solution for reporting and evaluating service history.

Key features of the Facility Management Tool:

Clear Maintenance Calendar – Hotels can plan and schedule maintenance tasks in advance, ensuring that teams stay ahead of potential issues and remain organized in their approach.
Automated Equipment Maintenance – The tool automatically sets tasks based on equipment usage and performance data, eliminating the need for manual tracking and scheduling.
Comprehensive Activity Overview – All maintenance activities are logged in a central system, giving teams real-time insights into service history, ongoing repairs, and upcoming tasks.
Downtime Prevention – By adopting a proactive maintenance strategy, hotels can reduce costly breakdowns and maintain smooth operations.

The future of hospitality operations

With Radisson already benefiting from hotelKit’s suite of operational solutions, the introduction of the Facility Management tool represents another critical milestone in the transformation of hotel operations. Preventing breakdowns, reducing downtime, and enhancing overall maintenance workflows ensures that hotel teams can focus on delivering exceptional guest experiences, rather than dealing with the disruptions caused by operational failures.

“Our goal is to empower hotel teams with technology that simplifies their work,” Donhauser concludes. “With solutions like our Facility Management tool, hotels can run more smoothly, staff can focus on what really matters, and guests enjoy a seamless experience.”

This next evolution in hotel operations promises to create a ripple effect throughout the hospitality industry. By combining operational efficiency with smart maintenance strategies, hotelKit is setting a new standard for hotels looking to embrace digital transformation. With this approach, hotel teams have the tools to stay ahead of maintenance challenges, ensure smooth operations, and ultimately deliver a better experience for their guests. Radisson’s success is just the beginning—hotels worldwide are poised to benefit from this new era in hospitality technology.

As the hospitality sector continues to embrace digital transformation, solutions like hotelKit’s integrated operational and maintenance platform are proving to be the cornerstone of efficiency, communication, and guest satisfaction. Through partnerships with industry giants like Radisson Hotel Group, hotelKit is redefining what it means to deliver seamless, technologically advanced hotel operations—paving the way for a new, smarter future in hospitality.

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