BD Conciergeby BD Concierge · Back Office Collaboration Hotel Tools
Integrations0
SolvesBD Concierge
AIAI information not provided
Best forNot specified
Adoption5 yrs · 1 country
J&R Guest Manager
Guest Request Management | Escalation | Complaint management | Lost & Found | Staff Communication | Multilingual | Integrated with PMS | Comprehensive Reporting | Role-based User Profiles | Unlimited Users
Guest Request Management | Escalation | Complaint management | Lost & Found | Staff Communication | Multilingual | Integrated with PMS | Comprehensive Reporting | Role-based User Profiles | Unlimited Users
Seamlessly handle and track guest requests to ensure active responses and exceed guest expectations. Identify potential issues before they escalate, reducing delays and enhancing the overall guest experience. Benefit from seamless integration with other J&R solutions to create a seamless operational environment. Leverage guest interactions to promote relevant upselling and cross-selling opportunities, increasing revenue and enhancing guest satisfaction. Offer your guest various ways of check-in: Online check-in, Paperless Tablet RegCard, assisted VIP check-in, Kiosk.
1 · Verified✓ By vendorUpdated 2 Nov 2026
2 · Integrations3Property Management System ✓3 · SolvesGuest Request Management | Escalation | Complaint managem…
4 · Best forEnterprise Hotel Brands & Global Chains
5 · AIAI information not provided
6 · Adoption8 yrs in market5 named clients
✓ By vendor · updated 2 Nov 2026
IntegrationsProperty Management System ✓3SolvesGuest Request Management | Escalation | Complaint managem…
Best forEnterprise Hotel Brands & Global Chains
AIAI information not provided
Adoption8 yrs in market
2 · Integrations
Works with 3 systems
Does it work with your PMS?
✓Connects with OPERA Cloud Property Management (PMS) — listed by the vendor.
Sign in to check against your saved tech stack automatically.Property Management System (PMS)3
OPERA Cloud Property Management (PMS)Kwentra Property Management SystemOPERA 5 Property Management (PMS)Features
36 features in 6 groups
Dashboards, Analytics and Reporting4
Real Time AlertsReporting And AnalyticsPerformance ReportingComplaint Resolution Insights: Tracks resolution times and outcomes.
Optimization And Integrations4
Device AgnosticMobile Optimized/ResponsiveOpen APIPMS Integration
Task Management And Control10
Book Internal Services (e.g: Restaurant, Spa, etc)Case ManagementGuest HistoryGuest ProfilesIn-Room Dining OrderingLuggage management+4
Workflows And Automation7
Automated Task RoutingCustom Rules And PrioritizationMobile Request DispatchingService Recovery/EscalationWork PrioritizationEscalation Workflows: Automates unresolved complaint escalation+1
Guest experience operations management3
Feedback Analytics: Tracks guest satisfaction trendsGuest History: Logs personalized service historyService Recovery: Automates proactive solutions for guest issues
Support Level8
Local / Regional Support in Middle East and AfricaOffice Hours Online Support24/7 Online SupportChatE-Training / Online TrainingDedicated Account manager and Implementation Manager+2
Specs and adoptionSpecs and pricing
DeploymentStand-alone, Cloud, Open API, Multi-Property
LanguagesEN, AR
Pricing modelMonthly Flat Fee
Free trialNo
Sales team8
In market since2018
Live properties and named clients5 named clients
Pricing details:
Monthly fee on a per room basis
Contact James & Rita
Jordi Comas✓ Verified by James & Rita
Sign in · View contact detailsRequest a demoSign in to send your request. Prefer an intro? Let ExploreTECH connect you6 · Adoption
Who uses it
2018In market since
—Countries sold in
Iberostar Hotels & Resorts · Legoland Dubai Resort · Millennium Hotels and Resorts (main)Live properties and named clients
About the vendor
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Integrations19
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AIAI-powered
Best forEnterprise Hotel Brands & Global Chains
Adoption11 yrs · 15 countries
hotelkit Collaborationby hotelkit · Back Office Collaboration Hotel Tools
Integrations40
SolvesHotelkit
AIAI information not provided
Best forEnterprise Hotel Brands & Global Chains · Regional or Mid-Size Hotel Groups
Adoption14 yrs · 247 countries
Still deciding?
Compare back office collaboration hotel toolsPut this side by side with up to two alternatives.
✦ Ask AI ModeDoes J&R Guest Manager work with OPERA Cloud Property Management (PMS)? →How does J&R Guest Manager compare to other back office collaboration hotel tools? →Is J&R Guest Manager a good fit for enterprise Hotel Brands & Global Chains? →
James & Rita✓ 6 products · Barcelona›Talk to an independent expertVendor-neutral advice from Voice of the Expert advisors.BookBook an expert
Technical specifications
Specifications
SaaS
IOS | Android | Windows 10 | macOS
Configurations
Our software offers easy, quick setup with smooth implementation across single or multiple properties. Expert-led training ensures your staff excels with the system from day one, maximizing efficiency and guest satisfaction.
Scalability
Multi-property, Unlimited users
Integration notes
API
2-way PMS interface
Technology Integration Agreement
No fee
FAQs
We are the only solution on the market that seamlessly connects guests with all service areas of a hotel within the same information system. This way, teams work in a more coordinated and organized way to deliver on guest expectations.
No, James & Rita acts as an extension of your PMS, with which we seamlessly integrate. James & Rita gives hotel staff from each service area the latest mobile technology, allowing them to perform their work in the most efficient way and offer guests the best possible service.
Yes, absolutely. It is in fact very much likely that we already have a two-way integration with your PMS. If not, James & Rita swiftly integrates with all PMS on the market.
The technical requirements are a fast and stable WiFi network and mobile devices for your hotel staff. James & Rita runs on Android (7 or higher) or iOS (10.3 or higher), and on desktop computers with Windows 10 or MacOs.
James & Rita offers specific solutions for all departments involved in the operations side of the hotel business: front desk, housekeeping, maintenance, F&B, concierge or valet.
Although some of our clients contract the whole package right away, many choose to start with one or two solutions. Depending on their needs, they then decide to take on the other modules at a later stage.
No, with James & Rita hotel staff can place any service request on behalf of the guest which is then directly passed on to the department in charge of processing it. Thus, guests do not necessarily need to download the guest app to receive an exceptional service in a hotel using James & Rita. However, the James & Rita Guest app allows guests, among other things, to check in and check out online, get their digital room key, place any type of service requests and receive real-time updates on the status of these requests.
James & Rita is designed to offer guests a new communication channel throughout the entire guest journey. With their smartphone, guests can now easily check in, open the door to their room, reserve a table at the restaurant, request and pay for any service, open a chat with the front desk, access hotel information, and much more.
To all those who want to improve the guest experience and streamline internal processes. With James & Rita, guest requests are dispatched in real time to the appropriate department, allowing the hotel to significantly reduce response times. Whether you are a small hotel or a large resort, James & Rita will make a difference in terms of guest and staff satisfaction as well as to your bottom line.
Very! Right from the start each hotel is assigned a dedicated customer success manager to make the onboarding process as quick and easy as possible and ensure maximum client satisfaction. In addition to that, we provide all our customers access to our 24/7 help desk support.
Thanks to substantial gains in operational efficiency, hotels quickly see their operating costs go down. But the ROI also comes from the elevated guest experience and the newly available cross- and upselling opportunities.
Please fill out this form and we will contact you shortly to schedule a demo call with one of our product experts.
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More details
IndustryHospitality
Product websiteVisit website ↗