Product J&R Guest Manager
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J&R Guest Manager

By James & Rita
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Guest Request Management | Escalation | Complaint management | Lost & Found | Staff Communication | Multilingual | Integrated with PMS | Comprehensive Reporting | Role-based User Profiles | Unlimited Users

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David VeilHead of Corporate Strategy & Operations
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J&R Guest App

Subcategory: Guest stay and journey management platforms

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J&R Housekeeping

Subcategory: Back Office Operations Software

Overview

Launch year

2018

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Compatible integrations

3

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Last updated

17 Mar 2026

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Description

  • Seamlessly handle and track guest requests to ensure active responses and exceed guest expectations.


  • Identify potential issues before they escalate, reducing delays and enhancing the overall guest experience.


  • Benefit from seamless integration with other J&R solutions to create a seamless operational environment.


  • Leverage guest interactions to promote relevant upselling and cross-selling opportunities, increasing revenue and enhancing guest satisfaction.


  • Offer your guest various ways of check-in: Online check-in, Paperless Tablet RegCard, assisted VIP check-in, Kiosk.

Details

Infrastructure detailsStand-alone, Cloud, Open API, Multi-Property
Support languagesENAR
CategoryHospitality operations
SubcategoryBack Office Operations Software
Integrations

API

2-way PMS interface

Technology Integration Agreement

No fee

IndustryHospitality
This solution is suitable for:Enterprise hotel chains

Screenshots, videos and other resources

Product features

Back Office General

Task Management
Lost And Found
Guest Requests

Marketing Management

Cross and Upsell. Pre Stay, Stay, Post Stay.
Marketing Dashboard
Guest Satisfaction Surveys

Security And Compliance

Role-Based Access for Users

Inventory Management

Reservations Management

Guest Experience and CRM

Alerts For New Guest Preferences
Guest Central Profile
File And Document Management
Store and Track Guest Preferences

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist

Integrations

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OPERA Cloud Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Kwentra Property Management System

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Vendor: KwentraCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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OPERA 5 Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

SaaS

IOS | Android | Windows 10 | macOS

Configurations

Our software offers easy, quick setup with smooth implementation across single or multiple properties. Expert-led training ensures your staff excels with the system from day one, maximizing efficiency and guest satisfaction.

Scalability

Multi-property, Unlimited users

Fee structure

Monthly Flat Fee
Pricing:

Monthly fee on a per room basis

Buyers

FAQs

What makes James & Rita unique?

Does James & Rita substitute my PMS?

Does James & Rita integrate with my PMS?

What does the hotel need to start using James & Rita?

Which departments in my hotel can use James & Rita?

Do I need to contract the entire suite of solutions to enjoy James & Rita?

Do guests need to download an application?

What can guests do with the James & Rita App?

For what type of hotels is James & Rita best suited?

How easy is the implementation of James & Rita in my hotel?

What return on investment can I expect from James & Rita?

How can I request a demo?