SafetyCultureby SafetyCulture · Facility management software
Integrations0
SolvesSafetyCulture
AIAI information not provided
Best forEnterprise Hotel Brands & Global Chains
Adoption22 yrs · 126 countries
J&R Maintenance
Corrective Maintenance | Preventive Maintenance | Meter Readings | Pool Water Quality | Scheduled & Manual Task
Corrective Maintenance | Preventive Maintenance | Meter Readings | Pool Water Quality | Scheduled & Manual Task
Ensure a fast response to any breakdowns or issues within the hotel, allowing for quick repair and minimising disruption to guests. Adapt preventive maintenance programmes (PPM) to extend the life of assets, resulting in increased return on investment (ROI) and reduced long-term costs. Streamline meter reading with automated scheduling to ensure accurate monitoring and timely maintenance of assets. Maintain regulatory compliance by implementing consistent quality control tracking to ensure compliance with relevant standards and regulations. Efficiently assign both manual and scheduled tasks to facilitate organised and timely maintenance activities.
1 · Verified✓ By vendorUpdated 2 Nov 2026
2 · Integrations3Property Management System ✓3 · SolvesCorrective Maintenance | Preventive Maintenance | Meter R…
4 · Best forEnterprise Hotel Brands & Global Chains
5 · AIAI information not provided
6 · Adoption10 yrs in market5 named clients
✓ By vendor · updated 2 Nov 2026
IntegrationsProperty Management System ✓3SolvesCorrective Maintenance | Preventive Maintenance | Meter R…
Best forEnterprise Hotel Brands & Global Chains
AIAI information not provided
Adoption10 yrs in market
2 · Integrations
Works with 3 systems
Does it work with your PMS?
✓Connects with OPERA Cloud Property Management (PMS) — listed by the vendor.
Sign in to check against your saved tech stack automatically.Property Management System (PMS)3
OPERA Cloud Property Management (PMS)Kwentra Property Management SystemOPERA 5 Property Management (PMS)Features
41 features in 10 groups
Asset and location records2
Facility asset registerEquipment service history
Work order management7
Service request intakeTechnician dispatch schedulingMobile work executionService deadline escalationPhoto Execution EvidenceSpecialization-Based Routing+1
Preventive maintenance4
Recurring maintenance schedulesInspection checklist templatesMaintenance calendar visibilityDynamic Maintenance Rescheduling
Resources and contractors1
Spare parts inventory
Compliance and oversight4
Safety inspection recordsMaintenance performance dashboardsAsset lifecycle planningCross-Property Procedure Standards
Utilities, meters and water safety4
Scheduled Meter ReadingsUtility Consumption TrackingConsumption Anomaly AlertsPool Water Quality Logs
Hotel system and service integrations5
Guest Issue Channel IntegrationCross-Department Task SyncTwo-Way PMS IntegrationGuest Room Controls IntegrationOpen Integration API
Technician app and communication3
Offline Work And SyncCross-Device Cloud AccessOperational Push Notifications
Engineering analytics and SLA3
Resolution Time ForecastsTechnician Productivity AnalysisSLA Performance Tracking
Support Level8
Local / Regional Support in Middle East and AfricaOffice Hours Online Support24/7 Online SupportChatE-Training / Online TrainingDedicated Account manager and Implementation Manager+2
Specs and adoptionSpecs and pricing
DeploymentStand-alone, Cloud, Open API, Multi-Property
LanguagesEN, AR
Pricing modelMonthly Flat Fee
Free trialNo
Sales team8
In market since2016
Live properties and named clients5 named clients
Pricing details:
Monthly fee on a per room basis
Contact James & Rita
Jordi Comas✓ Verified by James & Rita
Sign in · View contact detailsRequest a demoSign in to send your request. Prefer an intro? Let ExploreTECH connect you6 · Adoption
Who uses it
2016In market since
—Countries sold in
Iberostar Hotels & Resorts · Legoland Dubai Resort · Millennium Hotels and Resorts (main)Live properties and named clients
About the vendor
Other Facility management software
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Integrations36
SolvesAn enterprise-level cloud POS with an eye for innovation Fast, Reliable, Secure
AIAI information not provided
Best forHostels & Budget Accommodations · Independent Hotels
Adoption28 yrs · 88 countries
Agilysys InfoGenesisby Agilysys · Restaurant Management Software & POS
Integrations18
SolvesAgilysys InfoGenesis
AINo AI declared
Best forConference Centers & Event Spaces · Enterprise Hotel Brands & Global Chains
Adoption63 yrs · 54 countries
Still deciding?
Compare facility management softwarePut this side by side with up to two alternatives.
✦ Ask AI ModeDoes J&R Maintenance work with OPERA Cloud Property Management (PMS)? →How does J&R Maintenance compare to other facility management software? →Is J&R Maintenance a good fit for enterprise Hotel Brands & Global Chains? →
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Technical specifications
Specifications
SaaS
IOS | Android | Windows 10 | macOS
Configurations
Our software offers easy, quick setup with smooth implementation across single or multiple properties. Expert-led training ensures your staff excels with the system from day one, maximizing efficiency and guest satisfaction.
Scalability
Multi-property, Unlimited users
Integration notes
API
2-way PMS interface
Technology Integration Agreement
No fee
FAQs
We are the only solution on the market that seamlessly connects guests with all service areas of a hotel within the same information system. This way, teams work in a more coordinated and organized way to deliver on guest expectations.
No, James & Rita acts as an extension of your PMS, with which we seamlessly integrate. James & Rita gives hotel staff from each service area the latest mobile technology, allowing them to perform their work in the most efficient way and offer guests the best possible service.
Yes, absolutely. It is in fact very much likely that we already have a two-way integration with your PMS. If not, James & Rita swiftly integrates with all PMS on the market.
The technical requirements are a fast and stable WiFi network and mobile devices for your hotel staff. James & Rita runs on Android (7 or higher) or iOS (10.3 or higher), and on desktop computers with Windows 10 or MacOs.
James & Rita offers specific solutions for all departments involved in the operations side of the hotel business: front desk, housekeeping, maintenance, F&B, concierge or valet.
Although some of our clients contract the whole package right away, many choose to start with one or two solutions. Depending on their needs, they then decide to take on the other modules at a later stage.
No, with James & Rita hotel staff can place any service request on behalf of the guest which is then directly passed on to the department in charge of processing it. Thus, guests do not necessarily need to download the guest app to receive an exceptional service in a hotel using James & Rita. However, the James & Rita Guest app allows guests, among other things, to check in and check out online, get their digital room key, place any type of service requests and receive real-time updates on the status of these requests.
James & Rita is designed to offer guests a new communication channel throughout the entire guest journey. With their smartphone, guests can now easily check in, open the door to their room, reserve a table at the restaurant, request and pay for any service, open a chat with the front desk, access hotel information, and much more.
To all those who want to improve the guest experience and streamline internal processes. With James & Rita, guest requests are dispatched in real time to the appropriate department, allowing the hotel to significantly reduce response times. Whether you are a small hotel or a large resort, James & Rita will make a difference in terms of guest and staff satisfaction as well as to your bottom line.
Very! Right from the start each hotel is assigned a dedicated customer success manager to make the onboarding process as quick and easy as possible and ensure maximum client satisfaction. In addition to that, we provide all our customers access to our 24/7 help desk support.
Thanks to substantial gains in operational efficiency, hotels quickly see their operating costs go down. But the ROI also comes from the elevated guest experience and the newly available cross- and upselling opportunities.
Please fill out this form and we will contact you shortly to schedule a demo call with one of our product experts.
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More details
IndustryHospitality
Product websiteVisit website ↗