by James & Rita·Hotel online check-In/check-out solutions·Since 2016
ID scanning | E-registration Card | Digital Signature | Secured Payment | Upselling | Multilingual |
J&R offers different type of check-in: Web/Guest App Check-in, VIP assisted Check-in, Kiosk Check-in, Traditional Check-in but with an E-registration card instead of paper. The check-in reduces queues at the front desk by allowing guests to complete the process prior to arrival. Streamlined check-in processes improve operational efficiency, allowing staff to focus on personalised service. Eliminate paper by digitally signing all documents. Guest scans ID and payment securely through J&R Check-in in web or native format. This reduces the need for manual data entry at the front desk, reducing the risk of errors and improving accuracy. Guests will experience the check-in process in different languages as J&R offers multi-language availability.
ID scanning | E-registration Card | Digital Signature | Secured Payment | Upselling | Multilingual |
J&R offers different type of check-in: Web/Guest App Check-in, VIP assisted Check-in, Kiosk Check-in, Traditional Check-in but with an E-registration card instead of paper. The check-in reduces queues at the front desk by allowing guests to complete the process prior to arrival. Streamlined check-in processes improve operational efficiency, allowing staff to focus on personalised service. Eliminate paper by digitally signing all documents. Guest scans ID and payment securely through J&R Check-in in web or native format. This reduces the need for manual data entry at the front desk, reducing the risk of errors and improving accuracy. Guests will experience the check-in process in different languages as J&R offers multi-language availability.
Alerts and NotificationsContent Management System (CMS)Custom QuestionsCustomise With Brand Identity (Font, Logo, Colors and Images)Developer SDKIntegrated Payment Gateway+17
Payment Methods2
AdyenNetwork International
Security And Compliance Contactless Solutions4
Network SecurityPCI-DDS Compliant PaymentsGDPR CompliantDTCM Certified (Government of Dubai)
Check-in and Check-out24
Access Management (Cloud Based)Access Management (Server Based)Check-In UpsellingCheck-Out Time Integration with PMSCollect DepositsDocument And Passport Scanning+18
Support Level8
Local / Regional Support in Middle East and AfricaOffice Hours Online Support24/7 Online SupportChatE-Training / Online TrainingDedicated Account manager and Implementation Manager+2
Specs and adoptionSpecs and pricing
DeploymentStand-alone, Cloud, Open API, Multi-Property, Add-on to a res system
LanguagesEN, AR
Pricing modelPer room per month with implementation fee
Talk to an independent expertVendor-neutral advice from Voice of the Expert advisors.BookBook an expert
Technical specifications
Specifications
SaaS
IOS | Android
Web | Native
Configurations
Can be 100% custom-branded.
Scalability
Unlimited users
Integration notes
API
2-way PMS interface
Technology Integration Agreement
No fee
FAQs
We are the only solution on the market that seamlessly connects guests with all service areas of a hotel within the same information system. This way, teams work in a more coordinated and organized way to deliver on guest expectations.
No, James & Rita acts as an extension of your PMS, with which we seamlessly integrate. James & Rita gives hotel staff from each service area the latest mobile technology, allowing them to perform their work in the most efficient way and offer guests the best possible service.
Yes, absolutely. It is in fact very much likely that we already have a two-way integration with your PMS. If not, James & Rita swiftly integrates with all PMS on the market.
The technical requirements are a fast and stable WiFi network and mobile devices for your hotel staff. James & Rita runs on Android (7 or higher) or iOS (10.3 or higher), and on desktop computers with Windows 10 or MacOs.
James & Rita offers specific solutions for all departments involved in the operations side of the hotel business: front desk, housekeeping, maintenance, F&B, concierge or valet.
Although some of our clients contract the whole package right away, many choose to start with one or two solutions. Depending on their needs, they then decide to take on the other modules at a later stage.
No, with James & Rita hotel staff can place any service request on behalf of the guest which is then directly passed on to the department in charge of processing it. Thus, guests do not necessarily need to download the guest app to receive an exceptional service in a hotel using James & Rita. However, the James & Rita Guest app allows guests, among other things, to check in and check out online, get their digital room key, place any type of service requests and receive real-time updates on the status of these requests.
James & Rita is designed to offer guests a new communication channel throughout the entire guest journey. With their smartphone, guests can now easily check in, open the door to their room, reserve a table at the restaurant, request and pay for any service, open a chat with the front desk, access hotel information, and much more.
To all those who want to improve the guest experience and streamline internal processes. With James & Rita, guest requests are dispatched in real time to the appropriate department, allowing the hotel to significantly reduce response times. Whether you are a small hotel or a large resort, James & Rita will make a difference in terms of guest and staff satisfaction as well as to your bottom line.
Very! Right from the start each hotel is assigned a dedicated customer success manager to make the onboarding process as quick and easy as possible and ensure maximum client satisfaction. In addition to that, we provide all our customers access to our 24/7 help desk support.
Thanks to substantial gains in operational efficiency, hotels quickly see their operating costs go down. But the ROI also comes from the elevated guest experience and the newly available cross- and upselling opportunities.
Please fill out this form and we will contact you shortly to schedule a demo call with one of our product experts.
