Product J&R Check-in
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J&R Check-in

By James & Rita
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ID scanning | E-registration Card | Digital Signature | Secured Payment | Upselling | Multilingual |

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David VeilHead of Corporate Strategy & Operations
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Overview

Launch year

2016

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Compatible integrations

3

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Last updated

17 Mar 2026

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Description

J&R offers different type of check-in: Web/Guest App Check-in, VIP assisted Check-in, Kiosk Check-in, Traditional Check-in but with an E-registration card instead of paper.


The check-in reduces queues at the front desk by allowing guests to complete the process prior to arrival.


Streamlined check-in processes improve operational efficiency, allowing staff to focus on personalised service.


Eliminate paper by digitally signing all documents.


Guest scans ID and payment securely through J&R Check-in in web or native format. This reduces the need for manual data entry at the front desk, reducing the risk of errors and improving accuracy.


Guests will experience the check-in process in different languages as J&R offers multi-language availability.

Details

Infrastructure detailsStand-alone, Cloud, Open API, Multi-Property, Add-on to a res system
Support languagesENAR
CategoryGuest and traveler tech
SubcategoryHotel online check-In/check-out solutions
Integrations

API

2-way PMS interface

Technology Integration Agreement

No fee

IndustryHospitality
This solution is suitable for:Enterprise hotel chains

Product features

Contactless Solutions General

Alerts and Notifications
Content Management System (CMS)
Custom Questions
Customise With Brand Identity (Font, Logo, Colors and Images)
Integrated Payment Gateway
Lobby Kiosk
Mobile Access On Any Device
Mobile Optimized/Responsive
Multi-Lingual
Multi-Property Management
No Download Required
Pre-arrival Upselling And Upgrades
Web Based (Appless)
Whitelabel Capability
Sentiment Analysis
Guest Communication
Digital Concierge
Analytics Dashboard
Mobile App
Overview of reviews

Payment Methods

Security And Compliance Contactless Solutions

Network Security
PCI-DDS Compliant Payments
GDPR Compliant
DTCM Certified (Government of Dubai)

Check-in and Check-out

Access Management (Cloud Based)
Access Management (Server Based)
Check-In Upselling
Check-Out Time Integration with PMS
Collect Deposits
Document And Passport Scanning
Door Hardware and Locks
Door Lock Integration
Door Lock Upgrade Kit
Flexible Hardware Options (iPad, PC, Tablet)
Group Reservations Management
Guest Management Dashboard
Hotel Website Check-in Portal
ID Verification
Keyless Entry
Pre-Registration Information Collection
Real Time Notification With Housekeeping Staff
Registration Card E-signature
Remote Checkin
Self Service Check-In
Self Service Check-Out
Supports OTA Reservations
Terms And Conditions Signing
Connection with government systems for guest registration details

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist

Integrations

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OPERA Cloud Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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OPERA 5 Property Management (PMS)

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Kwentra Property Management System

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Vendor: KwentraCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

SaaS

IOS | Android

Web | Native

Configurations

Can be 100% custom-branded.

Scalability

Unlimited users

Fee structure

Per room per month with implementation fee
Starting from:
Pricing:


Buyers

FAQs

What makes James & Rita unique?

Does James & Rita substitute my PMS?

Does James & Rita integrate with my PMS?

What does the hotel need to start using James & Rita?

Which departments in my hotel can use James & Rita?

Do I need to contract the entire suite of solutions to enjoy James & Rita?

Do guests need to download an application?

What can guests do with the James & Rita App?

For what type of hotels is James & Rita best suited?

How easy is the implementation of James & Rita in my hotel?

What return on investment can I expect from James & Rita?

How can I request a demo?